Customer Service and Healthcare Support Specialist with 8 years of experience in the call center industry, known for delivering high-quality, empathetic service in fast-paced environments. Skilled in managing client and patient needs across healthcare and disability insurance, including claims processing, document verification, benefits and eligibility review, and appeals resolution. Proficient in ICD-9 and ICD-10 coding, with a strong grasp of denial reasons and pre-authorization procedures. Adept at coordinating with patients and providers via phone, email, chat, and written correspondence. Demonstrates exceptional time management, adaptability, and analytical skills, with a proven ability to multitask and work independently under pressure. HIPAA, Lean, and LOMA trained and certified
