I am a highly organized and detail-oriented e-commerce customer service representative with experience handling inquiries, order issues, and returns across multiple online retail platforms. Known for balancing empathy with efficiency to ensure seamless service.
I have 11 years of combined experience in the customer service industry. These include order and payment processing, documentation & record keeping, flight booking, client schedule booking, rescheduling, and customer support and problem resolution.
I'm absolutely proficient with Canva, Meta Business Suite, Zoom, Shopify, WordPress, Google Workspace, Microsoft Office, ChatGPT, and CRM tools.
