I’m a Customer Service and Data Analyst professional with over 8 years of experience improving customer satisfaction, strengthening billing and contract processes, and ensuring high data accuracy in fast-paced environments. I’ve handled complex escalations for major clients like Samsung US and supported finance and operations teams through detailed reporting, contract administration, and process auditing.
Alongside my corporate experience, I have creative skills in designing digital books and visual materials using Canva, which helps me present information clearly and professionally. I’m also a hobbyist mobile photographer, which fuels my eye for detail, composition, and visual storytelling.
I’m known for calm problem-solving, clear communication, and a strong analytical mindset. I’m now looking for opportunities where I can combine my customer service expertise, data accuracy skills, and creativity to support efficient operations and deliver exceptional results.
