Process Delivery Specialist with 7 years of experience in the Business Process Outsourcing (BPO) industry, specializing in Order-to-Cash processes. Skilled in dispute resolution, deductions management, and client communications. Experienced with tools such as SAP, High Radius Cloud, AR Collect, QuickBooks, and Microsoft Excel. Recognized for process improvements that reduced deduction resolution time and improved client satisfaction, training new analysts, and delivering high-quality results.
