I'm a results-driven Operations and Business Growth Assistant with hands-on experience in real estate cold calling, CRM management, and building the systems that help businesses run smoother and grow faster.
At Keller Williams Realty and VA Capital, I made outbound cold calls daily, managed leads through Follow Up Boss, HubSpot, and LionDesk, and consistently converted qualified prospects into booked appointments — improving lead response time by 25% and maintaining 100% data accuracy across every CRM I've touched.
Before that, as a Senior Event Planner for Sweet Days Events, I built the checklists, forms, and master timelines my team relied on daily — work that no one asked me to do, but that lifted execution efficiency by 20% and helped close bookings at a 95% positive client feedback rate. I also spent time in a fast-paced kitchen as a Chef de Partie, which taught me how to stay organized, accurate, and calm under real pressure — skills that carry directly into remote operations work.
I don't wait to be told what's broken — I notice it and fix it. Whether it's cold calling, CRM cleanup, workflow design, or turning an enquiry into a confirmed booking, I treat every task like it's my own business on the line.
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