Detail-oriented and customer-focused professional with experience in managing customer communications, processing transactions, and maintaining brand integrity across digital platforms. Skilled in resolving customer inquiries efficiently via chat and email, ensuring customer satisfaction and loyalty. Adept at coordinating operational tasks such as invoice and refund processing, chargeback handling, and promotional campaign support through back-office systems. Passionate about enhancing customer experience, protecting brand reputation, and fostering engagement through proactive communication and content management.
