Work Experience
Nov 2023 - Dec 2025
Scalewind
Texas, USA
Director of Operations
-Led operations for a 34-member team (30 creatives, 3 Creative Leads, 1 Operations Manager).
-Conducted daily check-ins with creative leads and operations manager on attendance, workload, performance,
and escalations.
-Managed workflows, SOPs, tools, and resource allocation to support team productivity and satisfaction.
-Oversaw KPIs, timelines, and delivery quality to ensure consistent client outcomes.
-Engaged directly with clients to address concerns and maintain satisfaction.
May 2018 - Nov 2023
Roll Products Inc/ CrossFit Benedictus/Restored Traditions
Kansas, USA
Director of Operations/Executive Assistant/Project Manager/Customer Service Representative/Graphic Artist/Social Media Manager/General Virtual Assistant/Content Creator
-Managed executive calendar, schedules, and correspondence
-Tracked action items, deadlines, and project progress
-Planned events, conducted research, and compiled data
-Oversaw daily operations, delegated tasks, and guided teams
-Created workflows and SOPs to streamline processes, ensure consistency, and improve efficiency
-Handled escalations, monitored KPIs, and improved processes
-Defined project scope, mitigated risks, and ensured deliverables
-Created visual content and managed social media presence
May 2018 - March 2025
BrandCentric Ecommerce
New Mexico, USA
Customer Service Representative
-Handled customer inquiries and dispute resolution
-Managed negative feedback removal and Amazon reviews
-Oversaw case management for inventory and performance issues
-Managed A-to-Z claims and ensured customer satisfaction.
March 2014 - May 2018
Petlet Inc.
Victor Harbor, South Australia
Project Manager/Executive Assistant/Team Lead
-Led contact center and customer care operations
-Set goals, coached agents, and ensured quality assurance
-Developed solutions as part of the integration team
-Managed guest services and implemented customer satisfaction strategies
-Handled executive tasks, including scheduling and email management
-Oversaw housekeeping rosters and last-minute bookings
-Prepared occupancy reports and optimized pricing for maximum bookings
