Dedicated IT Support professional with hands-on experience in Microsoft 365 administration, system backup, and data recovery. Skilled in troubleshooting technical issues, managing user accounts, and ensuring the security and reliability of IT systems. Adept at maintaining smooth daily operations through proactive monitoring and efficient problem-solving. In addition to technical expertise, experienced in creating engaging visual content using CapCut and Canva for internal communications, training materials, and digital presentations. Committed to delivering responsive support, optimizing system performance, and enhancing user experience.
Key Skills:
Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive)
System Backup & Data Recovery
IT Troubleshooting & Technical Support
User Account & Access Management
Security & Compliance Monitoring
Content Creation (CapCut, Canva)
Documentation & User Training
