*Processed submissions of commercial lines insurance through carriers' online portals and email. Proficient in using Applied Epic software.
*Logged quotes accurately in Applied Epic Software, ensuring attention to
detail.
*Demonstrated proficiency in processing various commercial lines,
including management liabilities, and agricultural lines insurance. Business Owners Policy, Commercial Package, Management Package, General Liability. Commercial Property, Professional Liability, Pollution
Liability, Cyber Liability, Aviators Liability, Garage and Dealers Policy, Commercial Inland Marine and Ocean Marine, Builders Risk/Installation, Equipment Floater, Commercial Flood and Earthquake, Difference in
Conditions Coverage, Accidental Coverage, Workers' Compensation, Commercial Auto, Agricultural Lines, Agricultural Liability, Agricultural Property, and Agricultural Personal Property.
*Collaborated with Workflow Department members to establish an efficient
workflow for commercial lines.
*Assisted tea-----------mbers in overcoming challenges related to tasks and processes.
*Customer Service Skills
*Addressed customer service enquires quickly and accurately. Assisted customers with product-related questions, feedback and complaints.
*Maximized customer satisfaction by resolving service issues promptly. Built rapport with customers through courteous and professional communications.
*Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
*Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
*Maintained working knowledge of available products and services for enhanced customer service.
*De-escalated negative correspondence to achieve positive outcome.
