Customer Support & Operations VA | Booking Coordination, Admin & Canva

I help businesses turn customer inquiries into loyal customers through clear communication, organized workflows, and reliable operations support.

Hi, I’m Erickson.

Customer Experience & Operations Specialist with hands-on experience supporting customer communication, booking coordination, logistics scheduling, administrative tasks, and daily service operations.

I help business owners stay organized, respond to customers professionally, coordinate schedules, and create smoother workflows behind the scenes.

My background includes over 2 years of supporting motorcycle rental operations in Batangas, where I handled local and international customers through Facebook Meta Business Suite, WhatsApp Business, phone calls, and email. I assisted with customer inquiries, booking confirmations, delivery and pick-up coordination, follow-ups, service concerns, and overall customer assistance.

I also have corporate operations experience from Accenture, where I supported transaction processing, workflow tracking, documentation, and cross-functional coordination in a fast-paced environment.

Here’s how I can support your business:

• Customer Support via Email, Chat, WhatsApp, and Social Media
• Client Communication and Inquiry Management
• Booking and Reservation Coordination
• Calendar and Schedule Management
• Delivery / Pick-up / Logistics Coordination
• Administrative Support and Data Entry
• Spreadsheet Tracking and Documentation
• Social Media Support and Canva Designs
• Customer Follow-ups and Review Requests
• Workflow Organization and Process Support

Tools I use:

• Google Workspace
• Microsoft Excel and PowerPoint
• Meta Business Suite
• WhatsApp Business
• Gmail
• Canva
• Chat GPT
• Spreadsheets and basic operations trackers

What makes me different is that I do not only complete tasks. I understand the full customer journey — from the first inquiry to the final follow-up. I know how important it is to respond clearly, coordinate details properly, prevent confusion, and make customers feel supported.

I am a Cum Laude graduate with a Bachelor’s Degree in Financial Management, and I also have leadership experience as a student organization officer, event host, and public speaker. These experiences helped me develop strong communication, organization, coordination, and problem-solving skills.

If you are looking for someone reliable, customer-focused, organized, and proactive — someone who can help you manage customer communication, daily operations, and admin support — I would be glad to support your business.

Let’s build smoother operations and better customer experiences together.