Hi, I’m Jhennie. I’ve worked in customer service for almost three years as a on-site front desk receptionist. In that role, I managed daily operations including client scheduling, billing, insurance processing, and coordinating with professionals according to our clients' specific requirements or special requests.
I also handled communication through phone, email, business suites, and third-party platforms — making sure inquiries were answered quickly and professionally. For a few months, I was in charge of preparing and arranging staff schedules taking into account their shifts, rest days, and leave plans.
I was in charge of welcoming and assisting influencers during their visits — making sure they felt comfortable, well-accommodated, and guided throughout their experience. I also helped document their activities for social media posting to ensure our brand was represented well online.
Throughout this experience, I’ve learned how to stay organized, communicate effectively, build good relationships and stay composed, delivering great service while working directly with clients and colleagues.
