Experienced Client Care Associate with over a decade in customer service, technical support, and fraud analysis across fintech and healthcare industries. Proven expertise in troubleshooting complex payment gateway issues, managing CRM systems, and delivering high-quality client education. Adept at handling escalations, resolving disputes, and maintaining strong client relationships. Recognized for excellence in service delivery, with multiple awards for performance and customer satisfaction. Skilled in Microsoft Dynamics, API integration, and cross-platform communication tools.
