I have a strong background in customer service, technical support, and network operations across multiple industries. As a Technical Support Representative for Wide Open West via Sitel, I provided Tier 1 support for internet, cable, and phone services to U.S.-based customers—diagnosing connectivity issues, configuring modems and routers, and guiding users through troubleshooting with empathy and clarity. I ensured accurate CRM documentation and promoted service upgrades that boosted customer retention. At UnitedHealthcare, I served as a Healthcare Advocate, assisting members with benefit inquiries, claims resolution, and provider navigation. I simplified complex healthcare policies, maintained HIPAA compliance, and delivered high satisfaction scores through personalized support and proactive problem-solving. Most recently, as a Network Operations Associate for Interface via iBEX Global, I monitored real-time network activity for retail and hospitality clients, responded swiftly to outages and device malfunctions, and coordinated on-site troubleshooting with field technicians. I also supported IoT and POS systems, ensuring seamless operations and accurate i----------- reporting.
