Dedicated and detail-oriented professional with 8 years of experience in the BPO industry, including leadership experience as a Team Lead. Skilled in managing administrative tasks, supporting agents, and ensuring smooth team operations while maintaining high performance and productivity standards. Proficient in collaboration and productivity tools such as Google Workspace, Slack, Jira, and Trello, with strong organizational and communication skills.
Known for having a keen eye for detail, strong time management, and the ability to keep workflows well-structured and efficient. A passionate pet lover who values responsibility, care, and positive teamwork both professionally and personally.
