Hi! I’m Jan Lloyd Timbreza, a Shopify Support Specialist and Customer Support Professional with 5+ years of experience in service-driven roles and over 1 year of hands-on Shopify eCommerce support.
I support Shopify merchants and online store owners by handling backend store operations, resolving order and fulfillment issues, and assisting with Shopify admin tasks that keep daily operations running smoothly. I’ve worked directly with store owners and internal teams to reduce escalations, improve workflows, and maintain a strong customer experience.
Shopify & eCommerce Support Experience
• Shopify Admin navigation and store support
• Order processing, fulfillment, refunds, exchanges, and cancellations
• Inventory management, product quantity updates, and variant adjustments
• Importing and exporting product and inventory data
• Website and checkout issue documentation and troubleshooting coordination
• Sales-aware, solution-focused support to improve store performance
Customer Support & Admin Assistance
• Email and chat customer support
• High-volume inquiry handling with strong first-contact resolution
• CRM and ticket documentation (Zendesk, order systems)
• Data entry, order tracking, and reporting
• SOP and process documentation support
I’m organized, flexible, and careful with details. I understand Shopify workflows and eCommerce operations well, and I always focus on accuracy, clear communication, and professional support.
If you’re looking for a Shopify-focused support professional who can help keep your store operations efficient and customer-ready, I’d be happy to support your business.
