Dedicated and results-driven Customer Service Specialist with over 17 years of experience in the BPO and e-commerce industry, supporting international clients through customer engagement, team leadership, and process improvement.

I am a Customer Service Advocate with 17 years in BPO industry, team leadership, and client services. I am skilled in training, quality management, and process improvement. I have proven track record of improving service delivery and employee performance in high-volume environments.