With 5 years and 6 months of experience supporting U.S.-based insurance companies in the healthcare sector, I bring a proven track record in assisting providers and members with benefit and eligibility verification, claims processing, authorizations/referrals, and medical billing and coding. I excel in managing escalations and leading teams with a focus on quality assurance, process optimization, and operational excellence. Committed to delivering measurable results, I drive client satisfaction through continuous improvement and high performance standards.
