I’m a 24-year-old working mom of two — a 7-year-old and a 9-month-old — passionate about delivering excellent customer service while balancing the rewarding challenge of motherhood. I have over two years of experience in the customer service industry. My first role was as a QuickBooks Online Specialist, where I helped accountants and business owners navigate the platform, finalize their books, and troubleshoot technical issues. In my second role, I specialized in reservation management for platforms such as Airbnb, -----------, VRBO, and Expedia. I handled guest inquiries through calls, chat, and email, created offline reservations, and ensured every guest enjoyed a smooth check-in experience. I take pride in being reliable, detail-oriented, and empathetic — qualities that help me connect with customers, resolve their concerns efficiently, and create positive experiences with every interaction.
