Hi! I’m Alanis Marzeth Dimaranan, Your Virtual Assistant and Customer Support Specialist. With 7 years of experience supporting clients in hospitality, healthcare, banking and sales, I excel at managing high-volume inquiries, calendars, reservations and data with accuracy and efficiency. I bring 3 years of Canadian work experience, strong written and verbal communication and a results-driven mindset aligned with Western service standards.
* Key Skills & Expertise:
- Customer support via phone, email, chat, and social media
- Calendar and scheduling management
- Data entry, record keeping and reporting
- Conflict resolution and problem-solving
- Sales support and lead generation
- Familiarity with Western client expectations
* Achievements:
- Managed 80+ daily customer inquiries while maintaining high satisfaction
- Supported sales initiatives that boosted bookings and revenue
- Resolved guest complaints professionally, ensuring positive client experiences
* Tools & Platforms:
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Booking platforms (Airbnb, -----------, Expedia, Guesty)
- Microsoft Office (Word, Excel, PowerPoint)
- Communication tools (Skype, Zoom, Google Meet, WhatsApp, Viber, Telegram)
- Social media management (Facebook, Instagram, TikTok)
- Basic Canva and CapCut editing
I am passionate about helping businesses grow by providing professional, reliable and solution focused support, building long-term client relationships based on trust and results.
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