Detail-oriented and customer-focused Senior Analyst with extensive experience in IT Support, Technical Support, and Customer Service. Proven ability to troubleshoot complex technical issues, assist end-users effectively, and enhance support workflows for improved efficiency. Skilled in identifying and implementing process enhancements that reduce downtime and increase user satisfaction. Adept with the Microsoft Office Suite and other essential IT tools, with strong analytical and communication skills that support both technical teams and non-technical users. Committed to delivering high-quality support and contributing to continuous service improvement in fast-paced digital environments.
