Technical Support Specialist with 5+ Years Experience
- Shopify Escalations (Tier 2): 2+ years experience handling complex tickets, bug reporting, and deep-dive troubleshooting.
- Technical Expertise: Skilled in distinguishing between platform bugs and local user errors.
- Admin & Reporting: Proficient in Google Sheets for KPI tracking and workflow management.
- Telco Background: Experience with major US carriers (Sprint, T-Mobile, AT&T) in connectivity and device troubleshooting.
