Partnerships and client-relations professional at Workforce Innovation Labs with a background in high-volume email and phone support (3 years in BPO). Former seafarer with discipline, situational awareness and calm crisis-management skills—I bring structured problem solving and dependable follow-through to partnership development and stakeholder engagement.
I’m a Partnerships & Client Relations professional at Workforce Innovation Labs, focused on building strong institutional and industry relationships that move projects forward. I combine hands-on partnership coordination and outreach with three years of email and phone support experience in the business process outsourcing (BPO) industry, which taught me how to communicate clearly, manage high volumes of requests, and deliver consistent service under tight SLAs.
My background as a seafarer gives me a practical edge: disciplined routines, rigorous attention to detail, strong teamwork in confined and fast-moving environments, and the ability to stay calm and decisive during pressure. I apply these strengths daily when coordinating meetings, supporting proposals and presentations, managing CRM/ticket workflows, and ensuring partners receive timely follow-up and clarity.
I enjoy connecting organizations, translating needs into actionable next steps, and keeping projects on track through strong communication and reliable delivery. If you’d like to talk about partnership opportunities, project coordination, or workforce/education partnerships, get in touch.
Experiences and Skills
Skills
*Partnership Development & Stakeholder Engagement
*Client Relations & Account Support
*Email & Phone Customer Support (BPO)
*CRM & Ticketing Systems (workflow & escalation) (-----------, Zendesk, Asana)
*Meeting Coordination & Agenda Management
*Proposal & Outreach Communications
*Project Coordination & Follow-through
*Crisis Management & Situational Awareness
*Teamwork & Leadership
*Attention to Detail / Documentation
Experiences:
*Support partnership development and outreach, working closely with WIL leadership to schedule and coordinate exploratory and follow-up meetings.
*Prepare and send professional partner communications (email outreach, follow-ups, calendar invites and meeting materials).
*Assist with proposal and project documentation, and coordinate internal handoffs to ensure timely follow-through.
*Manage meeting logistics and stakeholder engagement for projects such as Rising Scholars and other workforce initiatives.
*Ensure clear, consistent communication across internal teams and external partners to support program delivery and relationship building.
<8efe80624d780eba0c6493ec45140364>Email & Call Support — Customer Service Representative
*Delivered high-volume email and phone support with a focus on clarity, empathy, and efficient resolution.
Managed CRM/ticketing workflows, escalations, and documentation to maintain continuity of service and accountability.
*Consistently applied best practices for first-contact resolution, professional written communication, and timely follow-up.
*Trained or onboarded new support staff on customer communication standards and ticketing procedures.
Verified
