I am a Customer Support Virtual Assistant with 6 years of BPO voice experience, specializing in collections, utility billing, home & auto insurance, and Amazon customer service, with 9 months as a Team Lead.
I have experience handling high-volume inbound and outbound calls, resolving billing and account issues, assisting customers with payments, policy inquiries, and online orders, all while maintaining accuracy, professionalism, and compliance.
My background includes:
2 years and 11 months in Collections, managing payment follow-ups, account resolutions, and customer negotiations
10 months handling Utility Billing accounts, explaining bills, resolving disputes, and assisting with payments
6 months supporting Home & Auto Insurance accounts, handling policy inquiries, coverage explanations, and billing questions
3 months Amazon Customer Service, assisting online shoppers, managing inquiries, and providing solutions per company guidelines
9 months as Team Lead, supporting agents, monitoring performance, and ensuring quality standards
I am proficient in Horizon and Citrix virtual desktop environments, CRM systems, and documentation tools, and I am highly comfortable handling sensitive customer information with care.
Services I Offer:
Inbound & Outbound Customer Support (Voice)
Collections & Payment Follow-ups
Utility Billing Support
Home & Auto Insurance Customer Support
Amazon Customer Service / Online Order Support
Billing Dispute Resolution
Policy Explanation & Account Assistance
Appointment Setting & Call Documentation
I can help your business deliver professional phone support, resolve customer concerns efficiently, and maintain accurate records, ensuring a smooth and reliable customer experience.
