I am a results-driven professional with 5 years of experience supporting U.S.-based clients in customer service, sales, and team management. I have managed teams of up to 17 agents, providing coaching, schedule management, and workflow optimization to ensure excellent customer service and accuracy in client transactions.
Skilled in CRM tools (Salesforce), data entry, email handling, scheduling, and administrative support, I also provide direct assistance to agents and clients to resolve inquiries efficiently. I excel at remote support, process improvement, and task management, helping businesses stay organized, productive, and client-focused.
Whether you need customer service, virtual assistance, or operational support, I bring professionalism, reliability, and proactive problem-solving to every project.
