Results-driven professional with experience in e-commerce operations and customer support, specializing in order management, refunds, shipping coordination, and customer issue resolution. Skilled in handling high-volume customer inquiries through email, chat, and social media while ensuring customer satisfaction and timely support. Experienced in processing refunds, tracking shipments, resolving delivery concerns, and updating product and order information through Shopify and other e-commerce platforms. Detail-oriented, organized, and capable of working efficiently in fast-paced remote environments with minimal supervision.
