- Skilled IT Support Specialist with expertise in Microsoft Active Directory, network configuration, and administration of VLAN, WAN, WLAN, TCP/IP, DNS, and DHCP.
- Strong background in network troubleshooting, hardware/software diagnostics, and POS system integration.
- Proficient in remote support tools such as RDS, AnyDesk, LogMeIn, Quick Assist, and TeamViewer.
- Experienced in JIRA and Zendesk for ticket management, technical documentation, and SAP Management.
- Certified in EnGenius Network Professional, Fortinet Cybersecurity, and Computer Systems Servicing NCII.
