I am a dedicated Virtual Assistant with experience in Social Media Management, Customer Service, and Sales Support for US-based clients in fast-paced digital environments.
As a Social Media Manager, I specialize in content creation, scheduling, graphic design, and community engagement, including managing DMs, comments, and replies. I use tools such as Canva, CapCut, and AI-assisted platforms to create engaging content and improve brand visibility, audience engagement, and retention.
I also have strong customer service experience from Concentrix Philippines as a Financial Specialist, where I handled phone, chat, and email support for a US-based digital banking account. I managed account inquiries, transactions, and issue resolution with accuracy, empathy, and efficiency in a high-volume environment.
In addition, I have experience as a Sales Virtual Assistant, handling lead generation, outbound calling, Instagram outreach, and CRM management using GoHighLevel. I focus on qualifying leads, managing pipelines, and consistent follow-ups to support conversions and client acquisition.
I am organized, adaptable, and detail-oriented, with strong proficiency in Google Workspace, Microsoft Office, and social media platforms. I am confident in supporting businesses with virtual assistance, customer support, social media management, and sales operations.
