I am a dedicated Customer Service Representative with over 3 years of experience in delivering high-quality support across insurance, telecom, and e-commerce sectors. I specialize in conflict resolution, billing assistance, account management, and technical troubleshooting, consistently exceeding service metrics and maintaining high customer satisfaction. I’m proficient in using CRM platforms like NICE and Avaya, and skilled in multitasking across multiple systems while ensuring accurate documentation. My background includes handling complex inquiries, managing B2B accounts, and providing tailored solutions that drive retention and upsell success. I take pride in my professionalism, time management, and ability to create positive customer experiences in fast-paced environments.
