Operations Lead & Integrator | Ex-J.P. Morgan Chase | 120 IQ

Operations Lead & Integrator | Ex-J.P. Morgan Chase Supervisor | 120 IQProfessional Summary
Institutional-grade Operations Leader with 4 years of supervisory experience at J.P. Morgan Chase and a proven track record in US-based logistical scheduling. I specialize in taking complex, messy workflows and turning them into "calm, organized systems" that scale. Whether it’s managing a team of 18+ FTEs, engineering SOPs that reduce errors by 40%, or automating workflows via Zapier and Google Workspace, I focus on delivering accuracy and high-level efficiency.Top Cognitive & Human SkillsIQ Score: 120 (Superior): Highly proficient in rapid problem-solving, mastering new tech stacks (Zapier), and building complex logic.Emotional Intelligence: Certified in "Human Skills for Managers," specializing in conflict resolution and strategic -----------stitutional Discipline: 8 years of total experience in Tier-1 financial environments where compliance and data integrity are non-negotiable.Core ExpertiseOperations & Systems: SOP Design, Workflow Automation (Zapier), and KPI Dashboard Management.Logistics & Scheduling: Real-time routing, capacity management, and technician coordination (SubcontractorHub).Leadership: Hiring, onboarding, and coaching high-performing remote teams.Finance Support: High-accuracy billing, commission calculations, and VAT/financial reporting.Experience HighlightsOperations ----------- Chase: Promoted to lead 18+ FTEs; implemented a 3-step validation framework that cut processing errors by 40%.Logistics ----------- Currently managing real-time scheduling and resource allocation for a high-volume US solar provider.Why Hire Me?
I am an "Integrator" who drives results autonomously. I don't wait for instructions; I identify bottlenecks and fix them. I am seeking a long-term partnership where I can bring institutional-grade discipline to help your business scale profitably.Target Rate: $12 - $15/hr (Negotiable based on project scope and "Integrator" responsibilities)
Availability: Full-Time | Graveyard Shift (Expert in US Timezone overlap)Resume Link: -----------