A dedicated and detail-oriented professional with a Bachelor of Science in Psychology and strong experience in customer service, administrative support, insurance-related tasks, and workflow coordination. Skilled in handling claims, EOBs, benefits and eligibility, appeals, email management, and CRM updates. Demonstrates excellent communication skills, problem-solving abilities, and the capacity to follow detailed instructions while maintaining accuracy and quality. Proficient with tools such as Epic, Cerner, Ring Central, Genesys Cloud, and standard office applications. Experienced in supporting clients, managing schedules, organizing files, and ensuring smooth operational processes. Known for reliability, strong time management, and the ability to work efficiently in fast-paced, high-volume environments.
