Technical & Operations • GoDaddy Product & Email Marketing Support • Office 365 Administration & Troubleshooting • Hosting, Domain & DNS Management • CRM & Ticketing Systems (Salesforce, GoDaddy CRM) • Data Reporting & Documentation Accuracy • Process Improvement & Quality Assurance Virtual Assistant & Management • Administrative & Executive Support • Calendar & Email Management • Client & Stakeholder Communication • Task Coordination & Time Management • Contract & Procurement Support • Remote Team Leadership & Coaching

Results-driven Team Manager and Technical Support Specialist with over 10 years of experience in BPO,IT, and digital service operations, specializing in GoDaddy Email Marketing, Office 365, hosting, and DNS support. Proven record of leading high-performance teams, managing escalations, and driving operational excellence in remote and onsite environments. Highly skilled in CRM management, process improvement, contract and documentation handling, and client relationship management. Certified in Six Sigma Yellow Belt and Civil Service Professional, combining technical expertise with strong communication, leadership, and data-driven problem-solving skills.