Customer service and operations professional with over 12 years of leadership experience, specializing in client management, administrative support, and service excellence. Proven ability to lead teams, streamline processes, and deliver high-quality customer experiences across multiple channels including phone, email, and chat.
Experienced in property management support within the rental storage industry, assisting tenants with move-ins and move-outs, handling account inquiries, processing payments, and resolving access issues while maintaining accurate records.
Background also includes working as a dental insurance verifier, with strong expertise in contacting insurance providers, verifying patient eligibility, confirming coverage and benefits, and ensuring precise documentation for dental offices.
Skilled in using CRM systems, ticketing platforms, Microsoft Office, Google Workspace, and various communication tools to manage workflows and maintain organized data. Recognized for strong communication, problem-solving abilities, attention to detail, and a customer-focused approach that supports both client satisfaction and team success.
