Results-driven Customer Service - Data Entry and Zoho CRM, Desk Specialist / Administrative Professional with 15+ years of experience in operations coordination, client service, logistics management, and data entry. Skilled in Zoho CRM, Zoho Desk, Zoho Books, Zoho Inventory, and Zoho Mail setup, customization, and optimization to streamline workflows and improve productivity. Proven ability to deliver user training, troubleshoot system issues, and create dashboards/reports that support data-driven decision-making. Strong background in logistics operations, administrative assistance, customer relationship management, and training facilitation. Recognized for being detail-oriented, resourceful, and solution-focused, with a track record of improving efficiency, reducing costs, and enhancing client satisfaction. Completed training includes Zoho One, Executive Assistant Roadmap, Expanded Data Entry Training, Virtual Assistant, and SOP Creation Training.
