I help businesses deliver exceptional customer experiences while keeping their day-to-day operations organized, responsive, and running smoothly.
With 5+ years of experience supporting international customers and operations, I bring a combination of customer service, administrative coordination, troubleshooting, data management, and member success experience.
In my current role as a Member Success & Operations Coordinator / Concierge, I support a premiu-----------mbership-based business where I manage member communications, account issues, compliance verification, ticket-related inquiries, event support, and follow-ups. I work directly with members through email and chat, resolve access and portal issues, validate records, coordinate internal requests, and help turn member interest into completed purchases.
What I can help your business with:
📩 Customer & Member Support<8efe80624d780eba0c6493ec45140364>Email, chat, and customer communication
Member onboarding and follow-ups
Account and access troubleshooting
Billing and account-related concerns
Customer retention and relationship management
⚙️ Operations & Administrative Support
Data entry and validation
Airtable and CRM management
Record and compliance verification
Documentation and process tracking
Internal coordination and follow-ups
Task and workflow management
🎟️ Sales & Member Engagement
Lead follow-up
Ticket and service inquiries
Warm lead nurturing
Purchase assistance
Customer/member conversion support
Proactive outreach
🖥️ Tools & Platforms
Airtable
Zendesk
HubSpot
Slack
Trello
Google Workspace
Microsoft Office
Why work with me?
I don't believe good support means simply answering messages and moving to the next ticket.
I look for what is causing the problem, what the customer actually needs, and what can be done to prevent the same issue from happening again.
I'm comfortable working independently, managing competing priorities, following SOPs, coordinating with internal teams, and taking ownership when something needs to be fixed.
If you're a CEO, founder, agency owner, or growing business looking for someone who can take customer support and operational tasks off your plate while treating your customers like people, I'd love to connect.
Available for remote Customer Support, Member Success, Operations, Administrative, and Executive Support roles.
📩 Let's connect and discuss how I can support your business.
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