Service Desk Analyst with over 10 years of experience in IT support roles, providing exceptional customer service and resolving complex technical issues. Proficient in various operating systems. Strong problem-solving abilities, a proactive mindset, and a strong drive to exceed client expectations. Excellent communication and team collaboration skills, with a proven track record of improving processes and increasing efficiency within the IT service desk environment. I possess a broad range of IT competencies and am proficient in utilizing software such as Microsoft Office, Google Cloud Platform, Active Directory, and Windows Server 2016. I have extensive knowledge of Macintosh OS and various Windows versions, including computer repair, troubleshooting, and assembly expertise. I have experience with both wired and wireless local area networks. Online courses from Udemy further enhance my skills.
