I’ve got 7 years of solid experience in the BPO world — from helping customers and leading teams to making sure quality stays on point. I’ve worked with awesome campaigns like CreditOne Bank, DoorDash, Netflix, and Consumer Legal Group, handling both voice (inbound/outbound) and non-voice (chat/email) support.
I’ve teamed up with clients from the US, Australia, Canada, China, Mexico, and Egypt, and I’m super comfy using tools like Salesforce, Amazon Connect, Slack, Five9, Workday, Power BI, and Google Workspace to keep things running smoothly.
Outside of work, I love being part of the local scene through freelance event planning and community volunteering around Angeles City, Pampanga — including Fête de la Musique 2024 & 2025 and other fun café events.
Basically? I’m all about meaningful work, good people, and projects that make an impact — whether online or on-ground.
