I am a dedicated and detail-oriented Customer Support with over 5 years of combined experience in customer support, dispute resolution, and short-term rental operations.
For the past 3 years, I specialized in PayPal Customer Support, handling disputes, claims, account inquiries, and customer concerns. I developed strong problem-solving skills while ensuring timely resolutions and maintaining a high level of customer satisfaction.
I also have 2 years of experience providing email customer support for a Shopify dropshipping eCommerce business. My responsibilities included responding to customer inquiries, processing orders, tracking shipments, handling refunds and replacements, resolving complaints, and delivering professional support through email while maintaining excellent response times.
Most recently, I have worked as a Short-Term Rental Guest Experience Support Specialist for almost a year. I manage guest communications, coordinate with cleaners and maintenance staff, assist with reservations, resolve guest concerns, and help ensure smooth day-to-day operations across multiple vacation rental properties.
I am highly organized, dependable, and quick to learn new systems. I have experience using tools such as Shopify, Salesforce, Hostaway, Lodgify, Google Workspace, and various customer support platforms. I take pride in providing exceptional customer service, communicating professionally, and helping businesses operate efficiently.
I am looking for a long-term opportunity where I can contribute my experience, strong work ethic, and commitment to delivering outstanding support while helping your business grow.
