Detail-oriented specialist with expertise in Content Moderation and delivering exceptional Customer Service. Consistently leverages strong Problem Solving skills and Critical Thinking to maintain operational excellence and achieve accurate results. Also, knows how to appeal the developers issue to resolve it. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Verified
