I am a results-driven customer support and workforce management professional with more than 20 years of experience in the BPO and remote work industry.
My background includes customer service, workforce scheduling, real-time analysis (RTA), quality assurance, payroll support, data management, and remote operations. I have worked with both local and international clients while consistently maintaining high accuracy, strong communication, and excellent performance in fast-paced environments.
I am experienced in:
• Customer Support (Phone, Email, and Chat)
• Workforce Management & Scheduling
• Quality Assurance & Coaching
• Data Entry & Data Processing
• Reporting & Performance Analysis
• Payroll and HR Support
• CRM and Ticketing Systems
• Microsoft Office & Google Workspace
I am highly dependable, detail-oriented, adaptable, and capable of working independently with minimal supervision. My goal is to help businesses improve customer experience, operational efficiency, and overall productivity.
I am currently seeking long-term remote opportunities where I can contribute my skills and continue growing professionally.
