Account management and customer relationship handling. Billing inquiry resolution and payment processing. Payment arrangements and account reconciliation. Technical troubleshooting (internet, cable, and telecom services). Order tracking, refund, and replacement coordination. Subscription and plan repackaging. Technician appointment scheduling and follow-up. Upselling and account upgrading . Data entry, documentation, and workflow organization. Professional communication through phone, chat, and email. Time management and multitasking in high-volume environments.