I am a Customer Success and Operations professional with over 13 years of experience supporting US-based clients across telecom, healthcare, logistics, and e-commerce accounts. I have held both frontline and leadership roles in BPO environments and have extensive experience managing escalations, billing and payment concerns, KPI tracking, team performance monitoring, and process improvement.
I am highly comfortable working in remote environments and collaborating with cross-functional teams. My background includes handling high-volume customer interactions, resolving complex account issues, preparing operational reports, and ensuring customer satisfaction and retention.
I bring a structured, results-driven approach to customer support and operations, with strong attention to detail, clear communication, and the ability to work independently with minimal supervision.
