I am a focused professional with over three years of experience in Quality, Training, and Customer Service. I use strong communication and leadership to do well in my job, working with international customers for both retail and healthcare. As a Quality Analyst, I checked agent calls, created daily reports using MS Excel, and helped run important meetings. I also worked as a Trainer, teaching new hires and making learning materials with tools like Canva. I know how to use key customer service tools like Shopify, Salesforce, and Gorgias, and I am ready to help a new team succeed.
