A motivated and tech-savvy support specialist with a strong background in chat-based technical and e-commerce support within the BPO industry. Experienced in assisting customers with mobile device troubleshooting including software, connectivity, and account-related issues as well as handling e-commerce concerns such as order tracking, product inquiries, and returns. Demonstrates excellent multitasking, attention to detail, and empathy in providing high-quality customer experiences. Maintaining professionalism under pressure while meeting key performance metrics. Known for delivering clear communication, efficient problem-solving, and a customer-first approach in every interaction.
