I am an experienced Virtual Assistant with a strong background in customer support, e-commerce operations, and medical administrative assistance. I have handled both client-facing support and backend operations, ensuring smooth workflows and efficient communication.
I have experience working with tools such as GoHighLevel, Shopify, ActiveCampaign, and Gorgias to manage inquiries, track orders, and maintain organized systems.
Core Experience:
-Customer Support: Handling inquiries, resolving issues, managing tickets, and ensuring timely responses
-E-commerce Operations: Order tracking, handling refunds/replacements, and assisting customers with order concerns
-CRM & Workflow Management: Managing pipelines, tracking interactions, and maintaining organized processes
-Email & Follow-ups: Responding to customers and ensuring consistent communication
Medical VA Experience:
Insurance verification, claims and benefits
Prior authorizations and coordination with providers
EMR/EHR systems while maintaining compliance with HIPAA
I am organized, detail-oriented, and focused on improving response time, customer satisfaction, and overall workflow efficiency.
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