Logistics & Customer Support Specialist | Email Support Specialist | Freelance Virtual Assistance | 6+ Freight & Logistics Support Associate

Experienced Customer Support & Back-Office Specialist with 6+ years of experience handling high-volume customer inquiries, shipment tracking, delivery issues, and claims processing for a global logistics company. Skilled in email support, case management, conflict resolution, SLA compliance, and CRM tools. Proven ability to maintain accuracy, meet performance targets, and deliver excellent customer service in fast-paced environments.