Hi! I’m Daniella, a customer support and technical sales professional with 3+ years of experience working with international customers in the e-commerce, hospitality, and technology industries.
I’ve worked with Concentrix, Foundever, and Sutherland, where I handled chat, email, and phone support, processed refunds and order issues, managed reservations, coordinated with external partners, and helped customers make purchasing decisions. I was also recognized as a Top Performance Agent for five consecutive months for maintaining strong resolution and customer satisfaction metrics.
What I can help you with:
• Customer support (chat, email, and phone)
• Inbox and ticket management
• Order tracking and refund processing
• Appointment scheduling and calendar management
• CRM and data entry
• E-commerce support
• Sales support and upselling
• Administrative and virtual assistant tasks
I’m fluent in English, detail-oriented, and comfortable working independently in a remote environment. I have a reliable home setup with a Lenovo ThinkPad (Intel Core i5, 16GB RAM), a Jabra noise-cancelling headset, and a stable internet connection (925.24 Mbps download / 818.95 Mbps upload).
I’m available for full-time remote work, including night shifts and rotating schedules, and I’m committed to providing excellent service while helping your business run smoothly.
I’d love the opportunity to support your team and contribute from day one.
Verified
