Analytical and detail-oriented Chargeback Specialist with hands-on experience in managing credit and debit card disputes, chargeback processing, and transaction investigations. Skilled in applying card network regulations (Visa, Mastercard, AmEx) and compliance standards such as Regulation E and Regulation Z. Adept at reviewing disputed transactions, preparing representments, and coordinating with merchants, customers, and internal departments to ensure timely and accurate resolution.
Proficient in using dispute management systems and payment platforms, with a strong ability to identify trends, prevent losses, and improve operational efficiency. Known for maintaining high accuracy under pressure, meeting strict deadlines, and delivering excellent customer and financial outcomes in fast-paced banking or fintech environments.
