Are you looking for a reliable E-Commerce Virtual Assistant who can streamline your operations, deliver excellent customer experience, and keep your content consistent?
You just found one.
Hi, I’m Hazziel, an E-Commerce Operations, CX & Content Support Specialist with 6+ years of hands-on experience managing and supporting online businesses.
I take full ownership of my work, handling your backend operations, supporting your customers, and executing content, so you can focus on scaling your brand.
WHAT I CAN DO FOR YOUR BUSINESS
CUSTOMER EXPERIENCE & RETENTION
-Handle high-volume inquiries with fast, professional responses
-Resolve complaints, refunds, disputes, and escalations
-Maintain high customer satisfaction and protect your brand reputation
PRODUCT & INVENTORY OPTIMIZATION
-Manage and optimize product listings
-Ensure accurate pricing and real-time inventory updates
-Monitor stock levels to prevent stockouts and lost sales
ORDER FULFILLMENT & DELVERY EFFICIENCY
-Process, verify, and track orders with high accuracy
-Coordinate with suppliers and shipping partners
-Ensure smooth, timely dispatch and delivery
CONTENT & MARKETING SUPPORT
-Schedule and organize social media content
-Write engaging captions aligned with your brand voice
-Design statics, carousels, and promotional materials
-Edit reels and short-form videos for visibility and engagement
-Support content planning and organization
WHY CLIENTS WORK WITH ME
- 6+ years real e-commerce experience
- 98% customer issue resolution rate
- Detail-oriented, organized, and reliable
- Fast learner who adapts quickly to any tools or workflows
- Experience supporting multiple industries including e-commerce, healthcare, legal, veterinary, and personal brands
EXPERIENCE
E-Commerce Operations & Fulfillment Lead
FMG Frozen Meat Supplier | 2018 – 2024
-Managed end-to-end operations with 100% on-time delivery
-Maintained inventory accuracy and prevented overselling
-Handled customer support with a 98% resolution rate
-Supported content creation for marketing and brand visibility
E-Commerce Virtual Assistant (Freelance)
2024 – Ongoing
-Manage operations, customer support, and content execution
-Create and schedule content including captions, statics, and reels
-Organize workflows and systems for efficiency
-Support content planning and creation across industries including legal, healthcare, veterinary, photography, and personal brands, adapting strategy and messaging to each audience
LET’S WORK TOGETHER
If you’re looking for a dependable, detail-oriented Virtual Assistant who can manage your operations, support your customers, and keep your content consistent, I’m ready to help.
Send me a message and let’s discuss how I can support your business.
Verified
