Results-driven Medical Virtual Assistant with over 7 years of expertise in healthcare administration, revenue cycle management, and team leadership. Expert in ICD-10/CPT coding, insurance verification, and complex claims adjudication across Medical and Dental specialties. Proven track record of reducing claim denials and managing high-volume patient/provider communications.
CORE COMPETENCIES
* Clinical Workflow: Insurance Verification, Patient Demographics & Scheduling.
* Revenue Cycle: Claims Adjudication (Medical/Dental), Appeals Filing and Denials Management.
* Medical Coding: Deep proficiency in ICD-10, CPT, and HCPCS codes.
* Technical Tools: EHR/EMR (EPIC, EClinical Works, AllScripts, Athena, Eaglesoft, OpenDental), Salesforce and Trello.
* Leadership: Team Management, Quality Assurance, and Conflict Resolution, Call Monitoring.
