Customer Support Specialist | Healthcare Virtual Assistant | Shopify Manager | Email & Chat Support Expert
Hi, I’m Krista, a results-driven Customer Support Specialist with 3+ years of experience in healthcare customer service and e-commerce support.
I worked as a Healthcare Representative for 2 years and 7 months, handling inbound and outbound support, resolving billing and account concerns, and ensuring compliance with strict healthcare standards. This role trained me to be highly detail-oriented, empathetic, and efficient under pressure.
I also have 6 months of experience as a Virtual Assistant, where I managed Shopify stores and handled email and chat support for e-commerce businesses.
My Expertise:Customer Support (Email & Live Chat)Shopify Store Management (Orders, Products, Refunds)Order Processing & FulfillmentDropshipping SupportDispute & Complaint ResolutionData Entry & Administrative Support
Tools & Platforms:ShopifyGmail / OutlookLive Chat Tools (Gorgias, Meta Business Suite)I focus on delivering fast, accurate, and friendly support that improves customer satisfaction and retention. I don’t just respond to messages, I help build trust between you and your customers.
If you're looking for a dependable VA who can support your business and customers with care and professionalism, I’d love to work with you.
